Service status apparently fine. I've done the settings-connect thing loads of times. It doesn't connect and says the network connection is 'poor' - so when you say, "make sure the test doesn't fail" I can't do anything about that! The wifi connects fine to everything else in the house even at much further distances. The probably happens every month for a few days - never just one day and sometimes for over a week
Have you tried connecting it on ethernet cable (as a test) to see if that stabilises it ?
If it does you have 3 options for connecting a V6 to the Hub
1) Ethernet cable connect it to the Hub permanently – always the best solution and not as difficult as you may think initially – good/flat Cat6 cable is relatively cheap and easy to conceal.
2) Improve the wifi signal at the V6 location – there are lots of discussions and opinions/suggestions of how to do that on the fora – n.b. V6 works best when on the 5GHz network band
3) Connect the V6 to the Hub by good quality powerline adapters and short Cat6 cables (assuming your electric circuits connection is ok to support that)
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I don't want to connect by ethernet. I've tried all the wifi optimising things and i'm on 5GHz. On demand will work for a few weeks and then stop for days and days. All other wifi devices connect with no problems in the furthest corners of the house - and the connection never falls away. I should be able to have the services via wifi that i'm paying for.
Thank you for reaching out to us in our community and welcome, I am sorry you are struggling with on demand due to the WiFi not reaching the box, I appreciate you do not want to run cables, There is so many things that can effect WiFi that is the reason we do not guarantee it your neighbor in the same style house may not have an issue and this can be anything from furniture to fish tanks and even other WiFi or Bluetooth products in the house.
You can try our Connect app, with this you can diagnose and fix most WiFi issues, you can find out more here .