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EmileElsewhere
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not received new sim and mobile now cut off -+ select board doesn't work

Please help, I'm home-bound

Please send a new sim

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DJ_Shadow1966
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Re: not received new sim and mobile now cut off -+ select board doesn't work

Hello

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Katie_WT
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Re: not received new sim and mobile now cut off -+ select board doesn't work

Hi there @EmileElsewhere

 

Welcome to our community and thanks so much for your first post - I was sorry to understand that you have not received your new SIM as part of our migration. Usually you get a few months before the line is disconnected due to not using the new SIM so I am sorry that this has happened already.

 

I was able to locate your account from your forum information and we'll need to go through some security before we can send you a new one; I'll pop you a Private Message so we can do that and chat freely; please look out for the Purple Envelope and pop me a reply as soon as you can so we can help. 

 

Cheers

Katie - Forum Team


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EmileElsewhere
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Re: not received new sim and mobile now cut off -+ select board doesn't work

Hi Katie

 

No envelope yet, but thank you.

Do you have my correct address, [removed]

Thank you for your help. Em

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

 

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Katie_WT
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Re: not received new sim and mobile now cut off -+ select board doesn't work

Hi there @EmileElsewhere

 

In order to pop you your new SIM, I do need you to reply back to my Private Message I sent you yesterday so we can go through security with you 🙂 

 

Please look for the Purple Envelope in the tip right and pop me a reply when you can. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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