Hi korkyclown,
Thank you for taking the time to post in the community.
I'm sorry to hear you are having some trouble pairing up the remote with the V6 box. I just wanted to check if the remote control is working at all to change the channels? Have you tried to take the batteries out and replace them?
If it is not changing the channels then it will need to be paired but best to check if it already is paired by following the below:
1. On the front of your Virgin TV V6 Press and hold the Channel Plus button until you hear a bleeping sound coming from the remote control. That sound confirms the V6 is paired.
2. If you hear nothing, but have more than 1 Virgin TV V6 in the property then try the same process on the other V6 in case the remote has been paired to it.
Getting your Virgin TV V6 STB into pairing mode
1. Press the Channel minus button on the front of your Virgin TV V6 box for 10 seconds
2. The Power light will go Off and On. After the light comes back on the V6, it will be ready to pair with the remote control
Pairing Mode remains active on the Virgin TV V6 for 5 minutes allowing you to try the remote instructions again if unsuccessful on the first attempt.
Getting the Remote into Pairing Mode
1. Hold the Info button down on the remote for 7 seconds until the light on the top of the remote goes green
2. Press any key on the remote and if pairing is successful you will see the light flash GREEN Twice
To confirm if pairing was successful Press and hold the channel plus button on the front of your Virgin TV V6 until you hear a bleeping sound coming from the remote control.
If it will not pair with the box at all after this then we can arrange a replacement control for you, just let me know how it goes.
You have advised in your post you are pressing TV and Clear, this is used for being able to use the Virgin control to do the Volume and the power of the TV. These buttons would need to be held down together at the same time for up to 10 seconds before you see the Green light flash twice and then you would need to enter in the 4 digit code for you make of TV and follow the instructions that michaeldavis has sent you.
Please come back if you have any further issues with this.
Take care,
Louise