this has been getting worse over the last few weeks.when i power up tivo i get starting up screen.eventually it gets to the home screen ok. blank screen in preview window top right.i pick any channel but the screen is blank.if i press info button it shows info at the bottom ok but doesnt show the actually channel on screen. this is the same for recorded content.tried several hdmi cables, other device work in the hdmi ports on the tv. i have had to completely unplug tivo for 10 minutes before to get it to work but now even that is not working
Welcome back to our Community; I was sorry to understand that you're having some issues with your TV service at the moment and that a reboot is not helping.
I have located your account from your forum information; however, when attempting to go through some checks, it is currently advising that your set top box is switched off. Please can you ensure that the box is on for us in order to go through our checks that would be great.
Please do pop back when you can and we'll be more than happy to help you out; once we've done our checks there is the possibility that we can get a replacement sent for you to self install if you would be comfortable with that.
Re: no display from tivo, sound ok reboot not helping. No help for 2 weeks
its been 2 weeks since i registered this problem and nothing has been done..it is so hard to talk to a real person, your links take you round and round until they just cut you off. Your diagnostics pages crash if you manage to actually get them to load.
i have been with virgin many years now but its time to move to SKY. Their broadband speed isnt as high as what i have now but i dont need it, You dont get any loyalty offers for staying with Virgin and SKY is half the price of what im paying now. I cant reduce the TV package i have with you to reduce the costs because you remove all the HD channels so its time to move on.