Hi @focusst2 thanks for your post although I'm sorry to hear of your concerns raised.
Apologies, as I'm unsure what you mean referring to this, it does seem like this is related to your sound system as opposed to the TV360 format.
If you could kindly reply with a couple of photos showing what you mean then I'd be more than happy to try and help further once we've got more clarity on this.
Many thanks
Tom_W