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my v360 Box keeps turning off ramdomly

Hi, new to the forum.

Had a V360 for 2 weeks now. Overall seems good but the main box frequently just turns off roughly 3 times in an evening? We have to use the remote to switch back on. I've tried changin/ turning off the  "one button power off" options setting.....even took the remote out the room etc.

It still turns off. Cable tight, etc. Didn't happen with the old box. Ethernet connected. Works fine apart from this but it's now disrupting our enjoyment. Last night the "switch off" happened twice whilst watching netflix. We nearly had a riot!

Thanks for help,

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