I was looking at the my upgrades page and it tells me my recommended upgrade is a v6 box, then at the bottom of it next to the select and upgrade button it tells me there is a Free tv box upgrade included. Does this mean that i will get 2 v6 boxes to replace my older ones?
I currently have v hd box and a TiVo box. I think that the v hd box definitely needs an upgrade but not sure about the tive box. I spoke to someone when I phoned virgin media and he said I will be getting a replacement for the v hd. Not sure about the TiVo at the moment.
I have sent you a private message to request a few more details to allow us to be able to look in to this further for you. The private message should appear when selecting the purple envelope icon on the top right of the page.