Virgin Media Community

[James91159]

unable to view any content using this app.

Have registered etc but all we get is

ALL4-011 content currently unavailable

any recent info out there?

[japitts]

Just to confirm, you're using a V6, you can load the app and browse programmes, but not play any?

Do other OnDemand programmes, and streaming apps, work ok?

[James91159]

found that ch5 also does not work.

netflix, bbc, stv all work

cheers

[James91159]

also the adverts prior to starting the actual series / program come on ok but it either shows a grey screen after or freezes on trying to start then goes back to episode choices with error showing

[japitts]

Are you watching on a 4K UHD TV?

Or a Samsung TV?

[James91159]

yes a samsung UHD

[japitts · Accepted solution]

Suspected as much 😉

Disregard the lack of an error code and follow the advice at https://www.virginmedia.com/help/virgin-tv-error-codes/604 which should resolve this.

I would imagine you have a slightly older model of TV that doesn't support HDCP2.2 on all ports.

Quite often with these, you need to connect your V6 to the HDMI port marked "MHL"

[James91159]

ok tnx will try changing resolution as see.

will i see much change on DTV ?

[James91159]

that worked fine - tnx again