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mrdami
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letter to upgrade tv v6 but cant get help to do it

I Had a letter to say I need to upgrade to v6 box. Yesterday I was having text help from an agent but they disappeared before helping me order the new box- I cant seem to order it online ??

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newapollo
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Re: letter to upgrade tv v6 but cant get help to do it

Have you entered the correct page url?   https://www.virginmedia.com/offers/V6swap

If you are having problems have you  tried clearing cookies/browsing data, opened a different browser, or an incognito tab/window ?

When you bring up the page, scroll  down and fill in the form details as requested. Make sure you don't enter your street name/road in the field where it asks for house name/number ( mine autofills and I have to edit it) - 

also make sure you put it  a tick in the red radio dial box to confirm you are the account holder or the form won't send. Clipboard01.jpgClipboard02.jpg

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali