Menu
Reply
stewartkerrison
  • 2
  • 0
  • 0
Joining in
193 Views
Message 1 of 3
Flag for a moderator

is there a problem in my area Phone -Yes Web No

I have received a new Tivo Box tried fitting it unsuccessfully

Rang Virginmedia told it was a known problem

I keep checking via 150 keeps saying still fault in my area

Went onto web page it says there are no problems

Went on online chat (typed) redirected to “correct team” once got there asked same questions I had already answered re directed to “correct team” once again

2nd “correct team” they never responded in fact the conversation is still open 6 hours later even after me periodically asking for a response.

Basically all I need to know if there is or is not a problem in my area in case Virginmedia are not aware how to answer that question is either YES or NO obviously if yes I would like to know when it will be resolved & is it causing more problems than just connecting the Tivo Box.

0 Kudos
Reply
Andrew-G
  • 6.12K
  • 1.08K
  • 2.59K
Very Insightful Person
Very Insightful Person
180 Views
Message 2 of 3
Flag for a moderator

Re: is there a problem in my area Phone -Yes Web No

The online and phone advice usually does differ - the online seems to reflect only larger scale faults, the phone notification is a little bit more precise.  Even then, many area faults are recognised and will be fixed without the phone system declaring that there's a fault.  

So I'm guessing VM know there's a fault, but how quickly it'll be fixed nobody knows.  VM systems usually assign a "review date" for area faults, but they aren't reliable, particularly at the moment.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

stewartkerrison
  • 2
  • 0
  • 0
Joining in
163 Views
Message 3 of 3
Flag for a moderator

Re: is there a problem in my area Phone -Yes Web No

Thanks for that

all the best

Keep Safe

Stewart

0 Kudos
Reply