iPlayer crashing the V6 box

[tboman]

The last few times I have used iPlayer on one of my V6 boxes, it has rebooted the V6.

On one occasion it started buffering when I tried to skip a trailer, then rebooted. Tonight when the program ended I tried to go back to iPlayer home and the V6 rebooted.

The only other problem I am seeing with this V6 is pixelation on recorded program playback. Not all the time, but has increased recently.

[japitts]

1: If a TV box is rebooting anything more than occasionally & overnight, it has a fault that is best reported.

2: You've not mentioned any issues with live TV so presumably that's OK. Try pausing live TV for a short while and watch it delayed. This is also a recording and uses the hard drive in exactly the same way. If this also breaks up, you have early onset HDD failure, this can't be repaired and will only get worse.

[Daniel_Et]

Hi @tbomanm, thank you for your post.

We're sorry to hear about the problems you're experiencing 😔

In order to look into these for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @japitts 👍

Regards,
Daniel