For the past few days we've been unable to access iPlayer and YouTube and the web via Smart TV. After clicking on a programme in iPlayer, there's a spinning hold symbol for a while, then 'Something went wrong playing this programme." appears.
The Virgin app shows no service issues, and broadband & wifi seem to be working fine otherwise, and I've checked wired and wifi connections.
I'm unsure why this should have stopped working via our wifi now, having been OK before. We have added a couple more devices to the network recently, but they haven't been in use while these problems have occurred, and I can't see that anything else has changed.
Anyway, I shall try 'pausing' all the other device connections and see if that allows the TV connection to work via wifi to the Hub 3.
I'll also check what a speed test shows.
Hub and TV box are a way apart, so an ethernet connection would be complicated to install (probably needing 2 outside walls to be drilled, plus ladder work). As I recall, the wifi connection strength showed as '60% (Good)' after setting up the TV previously.
We've been considering adding a Google or Netgear wifi 5 or 6 system to the house anyway, just using the Hub 3 as a modem: is this likely to help with this issue as well?
Just get a 50m run of Cat5e cable (<£10) and run it from the Hub, out the door across the carpets, up the stairs and across the landing (or whatever) to the room where the V6 and tv are and connect it up and see how it performs. This is just a test for a day or so - when completed you will know for sure what the issue is and can decide whether to connect this way permanently (or not) or improve the connection by wifi. Powerline adapters may also be a good option for you as long as your mains circuitry is suitable - my lad connects his computer and games consoles that way up in his room
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I've done a bit of creative thinking about ethernet routing, and if I use flat cable I think we can do it without needing major wall surgery, working at heights or destroying our decorations, so I've ordered a long reel and will give that a go. It would obviously be the most resilient solution for the future regardless what our current issues are caused by.
OK, some progress, thanks: connecting the V6 to the Hub3 via the ethernet cable seems to speed things up generally, and I have got good access via the Virgin V6 apps to Youtube, Netflix and Prime and there's no buffering.
However, iPlayer still shows the same error via the Virgin box via the cable, or through the smart TV apps across the 2g network (it's a Panasonic GX800 50").
So, part of this seems to be a Virgin-iPlayer issue.
Does anyone have any suggestions for how to address that, please? The iPlayer app on my iPad works fine via the wifi network.
I'll get on with routing the flat cable under carpets and along picture rails...
Are you able to connect the Tv up to a 5ghz connection
Go into the Hub3 settings and in smart wifi disable the "channel optimisation". Then, in advanced>wireless>security, rename the 2.4 & 5 GHz network ssid's (just change 'em to xxxxx2 & xxxxx5) with (the same) password you like, save settings and restart Hub. Over wifi you can then select the network that you want each device to connect to individually. iDevices work much better on the 5GHz network. If there is no improvement you can revert back to default with a factory, pinhole reset of the Hub
That's strange drmarkf, so only BBC iPlayer doesn't work but other Apps do? Can you try and clear your TV Box's cache by pressing Home>Thumbs down>Thumbs up>Play>Play>Play to see if it works? It doesn't delete anything on the V6 box.