Menu
Reply
Sheilawannan
  • 3
  • 0
  • 1
Tuning in
308 Views
Message 1 of 6
Flag for a moderator

green screen

all i get is a green screen, have tried all the online routes on the virgin media website, cannot get through to speak to anybody, really frustrating

0 Kudos
Reply
newapollo
  • 7.86K
  • 1.16K
  • 2.14K
Very Insightful Person
Very Insightful Person
304 Views
Message 2 of 6
Flag for a moderator
Helpful Answer

Re: green screen

Hi Sheilawannan.

Have you tried a different HDMI cable just in case that's faulty?

If that doesn't work then it seems that since you have the green screen of death you will need a box replacement.

It's not the words you want to hear, but the quickest method is using the phone unfortunately.

That's 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues or around tea time.

When calling Faults you will get the automated response asking you to press 1 for the link to online support, ignore the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

You could also try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Forum Staff can take between a few days to a week to pick up your issue here.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Problem Solved? Click to mark as a Helpful Answer or use Kudos to say thanks for a useful post


Sheilawannan
  • 3
  • 0
  • 1
Tuning in
290 Views
Message 3 of 6
Flag for a moderator

Re: green screen

Thanks for the info, very helpful, as at the moment I am not finding Virgin very helpful, their chat system is a 4 hr wait....

 

0 Kudos
Reply
japitts
  • 14.38K
  • 1.92K
  • 3.28K
Very Insightful Person
Very Insightful Person
275 Views
Message 4 of 6
Flag for a moderator

Re: green screen

Just to avoid doubt and (potentially) a needless C/S wait or box replacement,

If you have the "DVR has detected an error" message, that means your box is terminally ill and will need replacing.

If you just have a plain green screen with nothing on it, it could be a dodgy HDMI cable.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Sheilawannan
  • 3
  • 0
  • 1
Tuning in
181 Views
Message 5 of 6
Flag for a moderator

Re: green screen

I am now in posession of my replacement box and have this morning got it up and running,there wasnt a new remote in the box but I have been able to pair up my old one to the new box, so all good.

japitts
  • 14.38K
  • 1.92K
  • 3.28K
Very Insightful Person
Very Insightful Person
177 Views
Message 6 of 6
Flag for a moderator

Re: green screen

Great to hear a good news story, thanks for posting back!

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply