green screen dvr serious issue

[dean1968]

Green screen box just lopping and tv not working. Little box on screen with white arrow. Anyone help please. I have rung 150 no help. Told me to do loads of things but reading forums a new box is generally sent out

[dean1968]

Hi,

How do I resolve this issue. I have rung 150 who told me to do lots of things. I told the adviser about the green screen and the little box with the white arrow. She told me that a tech  member would contact me. Still waiting.

[newapollo]

The, "the DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours”. message is commonly known as the green screen of death. It means that your hard drive has failed. It's not very often that the box is able to recover from this, and if by some miracle it does, then it's only a  matter of time before it fails completely.

You should try speaking to faults again. The IVR should recognise that you've already called and place you into a queue to speak to the agents.

If you hear the automated response again then ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[VMC9110]

Can confirm the above as correct 👍. The green screen wasted a lot of time, following the on screen instructions, searching online, posting on the forum and phoning the helpline.  Then needed to wait in for the engineer who installed the new box.  Can't remember 🤔 but may have lost recordings and ongoing timers 🤔.  (Can't check because I've now disconnected and removed the box for safe keeping until the end of contract, as it turned out the user was no longer able to use it and had only been watching freeview!)

[Tom_W1]

Hi @dean1968 thanks for your post here in the Community although we're sorry to hear of your concerns raised here.

We can see since your post here, it looks like you have things resolved which is great news - please let us know however, if you still need any further help!
Many thanks