received my free upgrade box ,installed it and turned on .
all I see is the welcome screen then box makes a repeating noise then restarts back to welcome screen
cant seem to get through to them on phone .
any one have a solution to this please
Did you call them to activate the new box? phone to get your box activated. 0800 953 9500
spoke to them ,they tried to set box up but seems to be a problem with the new box .
new box being sent should get it in 2 working days
thanks for the reply