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mark_a_carpente
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favourite channels

Why is it that channels randomly dissapear from my favourites ?

Had 2 in the space of about 3 weeks now just dissapear so have had to go back and add them again

The channel numbers have not changed or anything which was what I thought it might have been

 

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nodrogd
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Re: favourite channels

If changes are made to the channel IDs, such as we recently had with ITV adding new HD regions & SD versions being removed, then the box will no longer recognise the new versions & they have to be set again.

It can also happen if Virgin changes the transport steam on which a channel is carried.

VM BB TV Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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mark_a_carpente
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Re: favourite channels

doesnt really make sense as the channel numbers do not change

Had it again this week 3 different channels all with the same channel numbers just dissapearing off my favourites

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japitts
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Re: favourite channels

In terms of clarity - @nodrogd has explained, but is referring to the "background" channel IDs that VM's network uses to carry channels around their network. Not the EPG numbers that you use to select channels on your box.

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