Virgin Media Community

[TRE]

hello can any body help , have v6 tivo  and remote stopped working with new battery

regards thanks in advance

[DJ_Shadow1966]

Hello Tre

Many thanks for you post.

I see you have changed batteries excellent. Does the remote operate you TV ?

Regards Mike

[TRE]

hi mike thanks so quick and no tv and no light on remote no matter button 

regards thanks

[DJ_Shadow1966 · Accepted solution]

Hello Tre

Many thanks you have done all relevant troubleshooting.

What I will do is to this escalated to the VM forum team they will back to post.

Regards Mike

[Paulina_Z]

Hi @TRE,

Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you're having some issues with your remote!

We're more than happy to help you resolve this.

You can order a replacement remote via our website. Please take a look at our Damaged, Lost or Not Working Remote page for more information on how to order a replacement.

If you experience any other TV Faults, we have more than enough resources to help you find the help you need.

Please let us know if you need any further help. We're more than happy to assist.

Thanks! 🙂

[TRE]

hello and thanks , done steps but not worked unable to order on line as have never stated account and not used phone id  in long time

regards and thanks

[newapollo]

Hi TRE,

Try ordering the remote via this link instead  virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app 

On the same page are instructions and a link to download the TV Control app which you can use as a replacement for your remote until you receive a replacement.

[TRE]

sorry long time ,try to log in but no ID thanks for help

[Steven_L]

Hey @TRE,

I can arrange for a new remote to be sent out to you but first we would need to confirm a few details via a private message, so that we can get the process started.

Please look out for my message and we can get started.

Regards,

Steven_L

[Steven_L]

Thanks for confirming your details @TRE.

I have arranged for your delivery of a new remote control and If you need information about the delivery, it can be found on your online account and clicking My Account and Track Your Order, you will also receive your tracking information via text message or email from our delivery partner.

Regards,

Steven_L