I tried 2 different ethernet cables in V6 box but each time got 'cable not connected' error.
I noticed there is no click sound when i insert the cable so i'm thinking the connection might be broken, do you offer replacement boxes?
Thanks for your post.
Apologies that you're having problems with the connection where you're plugging the ethernet cable in.
I know it's been a while since you posted, but if you do still need help with your box then I'll pop you a message to look at a replacement.