A Forum Staff member might pick this up for you tomorrow or Saturday, however I would suggest to try and calling again first thing tomorrow if it's convenient as phones are less busy early on. Grab yourself a flask and some snacks just in case, and put it on loudspeaker to avoid the repetitive songs.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Hi as an earlier contributer has advised you that code indicates that the box has been deactivated, ring the 0800 number have your account number and area code and serial number of the box showing the error code to hand. Regards Micky.