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error C119

I have just connected our 2nd V6 box - the first box has been working fine for 4 months.  The wiring is all ok but the 2nd box keeps coming up as Error c119 at the verify stage...so I guess the box needs recognised at the Virgin computer end.... during this my first V6 box is working fine.  I've tried unplugging the 2nd V6 box many times but no change- still the error.  Tried the phone line support but its a recorded message...how does one actually speak to an engineer??

So- do I just need to keep phoning customer services??

 

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Re: error C119

Where did you get the 2nd V6 box from? All installs that include more than one box are engineer only, so they should have set up the box for you when they came out?

If they did, and you've not used it since, how long has it been disconnected and turned off?

Either way, you are going to have to speak to the TV faults team to get this sorted as they will check the box is corrected on your account and if it is will be able to send signals that should get it up and running.

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I work for Virgin Media - but all opinions posted here are my own
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