epg to be announced

[Dwhitton]

• My epg is not showing any of the BBC channels. All others are fine. I rebooted the box, no difference. There has been a fault with all services but now only showing a fault which prevents you using catch up etc.

Does this all sound related 

[newapollo · Accepted solution]

Hi @Dwhitton 

It sounds like there has been a loss of internet connection.

The EPG gets updated approx every 6 hours over the internet.

The internet is also used for catch up and on demand.

You could try and force a new broadband connection on your V6 but there may be, or still is a local error affecting broadband.

Try pressing Home > Help and Settings >  Settings > Network > Reconnect to the virgin media network now

You could also call the  automated Service Status number  0800 561 0061 which often gives details of more local issues down to postcode level

[Dwhitton]

Thanks thats it fixed. The ethernet Cable had come loose. Simple mistake.

[Matthew_ML]

Hey Dwhitton, thank you for reaching out and I am sorry to see you are having some issues with your TV channels.

However I am happy to hear this has been resolved for you, please do reach out if you need anything in the near future. Thanks