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flowerdad
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entire neighbourhood down but virgin deny all knowledge!

4 of the last 5 days we have had intermittent service on broadband in the streets around us but virgin deny and have to wait 4 days for an engineer (SE London)

lots of pixelation on TV - today its unwatchable on mosts channels

SNR - 20-40db (mainly 40), RS uncorrected 20000->60000

any ideas as calling support yields no assistance whatsoever

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Paul_DN
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Re: entire neighbourhood down but virgin deny all knowledge!

Hi flowerdad,


Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with your services in your area .

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul

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newapollo
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Re: entire neighbourhood down but virgin deny all knowledge!

Hi flowerdad,

If there is a local outage then VM will cancel any engineer visits.

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

There is nothing showing on virginmedia.com/help/outage 

Also there is nothing showing on downdetector.co.uk/status/virgin-media/map/ 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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flowerdad
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Re: entire neighbourhood down but virgin deny all knowledge!

checked all the various online status apps, plus the remote "let me check you" - the status page says no known faults, the remote "let me check gets to 100% and agrees there is a problem"!

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japitts
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Re: entire neighbourhood down but virgin deny all knowledge!

You say that the entire neighbourhood have issues, but have they all reported those issues to VM?

As has already been suggested, multiple customers reporting the same fault is a quick way to get VM to recognise faults that have otherwise been missed.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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