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elCode 7400

Hello- I am getting an error code 7400. Every time I try to fix this issue online, it does not help me what so ever. I have been trying to contact virgin media to fix this issue for over a month and I can never get any help. How do I get rid of this message????

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Re: elCode 7400

Hi this code means the box has been deactivated or not activated in the first place phone the activation number 0800 9539500 have your account number area code and serial number of your box to hand. Regards Micky
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Re: elCode 7400

Hi polacecp, 

 

Welcome to the community and thank you for getting in touch. 

 

Our apologies for the delay in replying and to hear of your issue with the service. 

 

I have taken a look from our side and received a report that the issue is now resolved, is this the case?

If not. please do let us know and we will be happy to assist further. 

 

Thanks 

 

 

Nat
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