Tivo won't start. Just keeps showing " The DVR has detected a serious problem...". We left it for over 24 hours and it tries to restart and come back to the same problem. Can we have a replacement please.
That usually means your hard drive has failed and you need a replacement box.
Have you tried signing into Service status at the top of this page and run a test against the TV box? By doing this VM should be able to send a signal to your box and try to repair it, or hopefully send a replacment
If that doesn't work then you need to contact the Faults team.
You could try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
You can also call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call at 8am to avoid call queues
When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks
I have arranged for this to be sent out to you, all the information that you need about your delivery can be found on your online account and clicking My Account and Order tracking, you will also receive your tracking information via text message or email from our delivery partner.
Thanks. Box has arrived but only the box and power cable. There's no remote control and, crucially, no adaptor cable so can't install the box. Is it possible to get hold of at least the cable please if the old remote is the same.