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dvr has detected a serious problem

Tivo won't start. Just keeps showing " The DVR has detected a serious problem...". We left it for over 24 hours and it tries to restart and come back to the same problem. Can we have a replacement please.

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Re: dvr has detected a serious problem

Hi newcroft,

That usually means your hard drive has failed and you need a replacement box.

Have you tried signing into Service status at the top of this page and run a test against the TV box? By doing this VM should be able to send a signal to your box and try to repair it, or hopefully send a replacment

If that doesn't work then you need to contact the Faults team. 

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: dvr has detected a serious problem

Hey newcroft,

 

Sorry to hear that you're having issues with your Tivo box, I have been able to look into this and can see that you need a new box to resolve this issue.

 

Would you like me to send out a new Tivo box or would you like to replace your Tivo with a new v6 box? This swap would be free of charge.

 

 

Regards

Steven_L

 

 

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Re: dvr has detected a serious problem

Hi,

A V6 would be great please.

Many thanks

IS

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Re: dvr has detected a serious problem

Thanks for coming back to me @newcroft.

 

I have arranged for this to be sent out to you, all the information that you need about your delivery can be found on your online account and clicking My Account and Order tracking, you will also receive your tracking information via text message or email from our delivery partner.

 

Regards

Steven_L

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Re: dvr has detected a serious problem

Thanks. Box has arrived but only the box and power cable. There's no remote control and, crucially, no adaptor cable so can't install the box. Is it possible to get hold of at least the cable please if the old remote is the same.

Thanks

IS

 

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Re: dvr has detected a serious problem

Hi there @newcroft 

 

Thanks for your post. Apologies for the delay in response, we have been very busy and doing all we can to get to each customer ASAP. Thanks for your patience. 

 

I've been able to email the area manager to let them know that you haven't received these items that you should have. We'll be in touch with you ASAP to get this resolved. 

 

Thanks, 

 

 

 

Hollie - Forum Team


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