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notmyrealname
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double arrow

Intermittent double arrow symbol on V6, reset many times does fix it for a few hours only, can never get through on phones, are any VM people reading these pages??

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LittleMick73
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Message 2 of 25
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Re: double arrow

Yes but it's not an immediate response site you need to phone for that, these posts are answered in rotation so it may take 3 or 4 days.
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japitts
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Message 3 of 25
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Re: double arrow

That sounds suspiciously like the V6 front panel indicator for "I have lost my internet connection".

Are you able to follow on your TV remote, Home > Help & Settings > Settings > Network, in the top-right the box should show the status of its internet connection. Does it show connected?

How is your V6 connected to your homehub - I'd guess WiFi, but can you confirm?

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notmyrealname
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Message 4 of 25
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Re: double arrow

Like I say it's intermittent, when i check  Home > Help & Settings > Settings > Network it will say not connected when i have the arrows and 'connected' when i don't, reset fixes it for an hour/day/ whatever.

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japitts
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Message 5 of 25
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Re: double arrow

So the connection between your V6 and homehub is flapping/dropping.

How is your V6 connected to your homehub - I'd guess WiFi, but can you confirm?

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nodrogd
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Message 6 of 25
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Re: double arrow

Sounds like a dodgy WiFi connection to me. Either that or a faulty cable if the box uses Ethernet.

WiFi problems are a common issue, as unless the WiFi signal is stable & there isn’t too much local congestion from neighbours hubs, WiFi connections can be intermittent or stop working at all.

VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993

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notmyrealname
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Message 7 of 25
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Re: double arrow

Yes with signal booster thingy (can't remember proper name)

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japitts
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Message 8 of 25
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Re: double arrow

In that same network connection screen as you're checking already, it should report the WiFi signal strength. What is it?

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notmyrealname
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Message 9 of 25
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Re: double arrow

No mention of signal strength 

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japitts
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Message 10 of 25
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Re: double arrow

You've gone too far in the menu.

Home > Help & Settings > Settings > Network. You've clicked the bottom option on your screen marked "Connect to Virgin Media Service now". Don't do this - look in the top-right where your WiFi signal strength &/or connection status is reported.

What does it say? This will be the clue to your problem.

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