• 10
  • 0
  • 2
Tuning in
Message 1 of 2
Flag for a moderator

another user with 7400 error code

We have just downgraded our broadband and TV package.
We went for broadband, phone line and basic TV, but getting home tonight we only receive channels 1 to 5 with error code 7400.
I phoned and an automatic line test was done, indicating a problem, but you can’t get further as the virgin media call centre as it’s closed due to corona virus. I was expecting that we would at least get access to freeview channels plus Netflix and prime as my daughter subscribes to them.
What to do now?

Is it a case that the Tivo box hasn’t been configured correctly?

0 Kudos
  • 564
  • 190
  • 164
Forum Team (Retired)
Forum Team (Retired)
Message 2 of 2
Flag for a moderator

Re: another user with 7400 error code


Send me a PM with your account number and area ref and I'll check the activation for you.

Thanks Chris

To PM just hover over my profile picture and click Send Message when the option comes up. Please don't post any of the info I've asked for in this thread as it's public

Here to help! I'm a technician helping out whilst working from home. Find out more