Virgin Media Community

[stuxter]

Has youtube app received an update overnight.

Struggling with fast forward and rewind functions.

Does not move smoothly and then get spinning circle of dots and then becomes unresponsive.

[Gareth_L]

Hello stuxter

Hope you okay 

Sorry you have had to contact us about the issue with YouTube

Can I please ask 

How are you viewing this

What Box do you have

Has it fixed its self 

Gareth_L

[RTD]

I've also had problems with YouTube over the last two days.

When I fast forward or rewind the cursor keeps jumping backwards and forwards.

[Gareth_L]

Hello RTD

Sorry this has happened to you as well 

Can I also ask 

How are you viewing this

What Box do you have

Gareth_L

[RTD]

V6 box.

[Gareth_L]

Leave this with me RTD

I am going to see if I can find out what the cause is.

Gareth_L

[stuxter]

I have the same problem with ff and rewind where is jumping about instead of smoothly.

Also V6 stb

[Beth_G]

I see, this is strange.

I have tried to replicate the issue on my personal V6 box and haven't been able to notice similar issues. 

Is there anyway you can upload a video of the issue so we can see exactly what's happening, and link the video here so that we can see?

Many thanks,

Beth

[japitts]

I have noticed the "buffering" icon that you get when you first load a video has changed subtly, and sometimes if you fast forward to a latter point, it takes perhaps 10-15 seconds to settle where previously it was almost immediate.

It still settles and plays fine after that.

[Akua_A]

Hi @stuxter,

Is the issue ongoing? As mentioned before are you able to upload a video so we can access what is going on?

Thanks,