Menu
Reply
Valentino-46
  • 21
  • 0
  • 0
Joining in
1,011 Views
Message 1 of 4
Flag for a moderator

Youtube

Youtube stopped working yesterday evening. All I get is a box on the screen saying "One moment" and then it just goes back to the apps. It also does the same if I try going to Help & Settings and Help. This is on the V6 box which I have turned off and on and I have also checked status and it doesn't report any issues in my area.  Other apps like Netflix work. 

0 Kudos
Reply
japitts
  • 17.21K
  • 2.25K
  • 3.96K
Very Insightful Person
Very Insightful Person
998 Views
Message 2 of 4
Flag for a moderator

Re: Youtube

It's a simple thing, but you've not mentioned it so I'll suggest... have you restarted the box?

Home > Help & Settings > Clear or restart.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Valentino-46
  • 21
  • 0
  • 0
Joining in
997 Views
Message 3 of 4
Flag for a moderator

Re: Youtube

Just powered off my V6 box again and it seems to have resolved the problem. Youtube working again.

0 Kudos
Reply
Ashleigh_C
  • 2.79K
  • 112
  • 232
Forum Team
Forum Team
907 Views
Message 4 of 4
Flag for a moderator

Re: Youtube

Hi @Valentino-46 

 

Thank you so much for your post and I am so sorry you were facing this issue.

 

I just wanted to check that the issue was still resolved as its been a few days? 

 

Please let me know how things are looking! 

 

Thank you and thank you to @japitts for the great advise! 

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply