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Youtube app no sound on v6 box

Pamelabee
Settling in

on ‎01-12-2022 12:11

My youtube app has had no sound on a daily basis for a while now

All other apps/channels are fine 

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎01-12-2022 17:25

Is this on all videos or just particular ones?

Have you tried restarting your V6 via the Help & Settings menu? Choose the first option for a simple reset.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Kath_F
Forum Team
Forum Team

on ‎04-12-2022 12:24

Hi Pamelabee, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear you're having an issue with the sound on your YouTube app. 

I can see that japitts has given some great advice, please give this a try and let us know how you get on. 

As all other apps and channels are fine, this one may be a little complicated or could be an easy peasy fix. If restarting doesn't help - try logging out of the app and back in to see if this helps too. 

Keep us posted on how things go. 

Thanks, 

Kath_F ✨
Forum Team

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