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YouTube

rkelly1
Joining in

on ‎01-12-2022 21:56

recent problem, no sound while playing you tube videos, any suggestions ?

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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎01-12-2022 22:47

Have you tried a restart of your V6? Home > Help & Settings > Clear or restart > Choose the first option.

Are any other apps/OnDemand affected?

How recent is "recent"?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Taffe55
Joining in

on ‎19-05-2023 14:25

I have the same problem, I have tried reset box, I have reset the app but still have no sound. Can anyone help?

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Beth_G
Forum Team
Forum Team
In response to Taffe55

on ‎21-05-2023 14:32

Hi Taffee55,

a very warm welcome to the Community Forums! Sorry to hear you're also experiencing issues with the sound via Youtube.

Can you please let us know if you've tried the steps as laid out by Japitts above? This will help us try and figure out what the issue is. 

Also, has the sound on Youtube worked before previously? ^BG

Beth
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