YouTube has no sound

[leejordan]

Hi,

I have no sound when playing YouTube videos. All other channels and apps, Netflix etc, work fine,it's only YouTube that has the problem.

I have logged out and back in to the app, and powered the box off and on but it doesn't help.

Any ideas please?

Thanks

[Natalie_L]

Hi leejordan, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues when using YouTube on your box, we will do all we can to help. 

Can you please confirm if this has always been the case or an issue that has just occurred?

Also, can you please confirm which box you have with us?

Thanks, 

[leejordan]

Hi,

I have a V6 box.

It was working fine and then it stopped working.

It has now been working again for the past few days so I will assume that it was just a glitch!

Thanks

Lee

[Ilyas_Y]

Hey @leejordan, thanks for the update!

It is strange seeing this happen, I'm glad it is working now.
If it does happen again - reach out to us on here and we will happily look in to this for you 🙂

Kind regards.