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adamjsage1981
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YouTube app not loading on V6

Youtube App just shows buffering circle and doesn't load at all when I try to load on V6 box. All other Apps are working ok

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LittleMick73
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Re: YouTube app not loading on V6

Hi how is your hub connected to the V6 with an Ethernet cable or WiFi as an Ethernet is a more reliable and stable way to do it, because things like YouTube rely on a good broadband signal.Regards Micky
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adamjsage1981
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Re: YouTube app not loading on V6

Ethernet (via power line adaptors)

Never been an issue before in 18 months it's been set up and all other apps reliant on internet (Netflix, iPlayer etc) working without a problem. Have reset box and router but not resolved it

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Natalie_L
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Re: YouTube app not loading on V6

Hi adamjsage1981, 

 

Welcome to the Community and thank you for posting 🙂 

 

Our apologies for the issues when trying to use the YouTube app. I appreciate you have advised other apps are working, does this include Netflix and HeyU?

 

Before you next access YouTube can you please run a quick connection test?  You just need to go to Settings and then Network and scroll down to Connect to Virgin Media Services. 

 

Let us know how you get on, 

 

 

Nat
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adamjsage1981
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Re: YouTube app not loading on V6

Hi. Netflix, iPlayer and itv hub working fine. Never used HeyU before but didn't load when I tried.

Connection test finished with no issues but same issue with YouTube persists.

Internet working fine with good speeds also

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Alex_RM
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Re: YouTube app not loading on V6

Thanks for coming back to us adamjsage1981,

 

checking the account  I can see the hub hasn't been rebooted for some time. 

 

Can you please reboot then try this for me-

 

Home>Help&Settings>Settings>Network>Connect to Virgin Media Service Now

 

Alex_Rm

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s-selvarasa
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Re: YouTube app not loading on V6

Hi, I have the same problem. I can not open YouTube it's just loading whereas everything else works such as BBC iplayer.

I have tried everything that was posted before and rebooted but nothing has worked.

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heather1a
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Re: YouTube app not loading on V6

I'm having the same issue. 

Rebooted the V6 box and the router. 

Home>Help&Settings>Settings>Network>Connect to Virgin Media Service Now

Shows no issue. 

Netflix works fine. Still no YouTube, just a spinning circle. 

 

hansi
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Re: YouTube app not loading on V6

Same problem. All connections ok and all other channels ok except You Tube

Bingram
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Re: YouTube app not loading on V6

Having the same issue.  Anyone found a fix?