YouTube & Netflix not loading and prime not working on v6 box any suggestions please
Can you watch other On Demand programmes ok? Pick anything from ITV, C4 or C5 and see if it plays ok.
That should prove your box's internet connection.
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Just tried itv racing live on demand and it didn’t work
Are you able to elaborate a little on what happened when you tried to watch the On Demand programme?
I suspect the underlying reason here could be a lack of working internet connection - can you follow Home > Help & Settings > Settings > Network, and report what is shown in the top-right corner?