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SummerSkies
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YouTube DOES NOT load on tv, simply scrolls

YouTube will not load on the tv in my front room but it loads in the lounge. Go through apps or channel 198, same issue. The dots scroll in a circle but it does not load. The box has been reset, wifi is working...ethernet has not been disconnected. Nothing has changed...but Youtube doesn't load. Netflix etc is fine.

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LittleMick73
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Re: YouTube DOES NOT load on tv, simply scrolls

Hi I take it the box its not working on is the one relying on WiFi for its Internet connection. Regards Micky
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japitts
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Re: YouTube DOES NOT load on tv, simply scrolls

Are you using a TiVo or a V6? If you're not sure, check here 

Can you watch OnDemand programmes from the same box?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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SummerSkies
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Re: YouTube DOES NOT load on tv, simply scrolls

Hi thanks for your reply. Its a V6 box. The on demand shows are accessible, the work as they should.

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SummerSkies
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Re: YouTube DOES NOT load on tv, simply scrolls

The box that the YouTube scrolls on is directly connected via the ethernet cable. The V6 box and the hub3 are in the same room too.

The tv in the lounge that the Youtube works on, is connected to the V6 box and connects via wifi.

 

I've had some issue or other since switching to Virgin in March. Not long after we went in to lockdown and customer support was virtually non existent.

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