Virgin Media Community

[BriC]

I access YouTube via the app in My Shows on a V6 box. Unfortunately the app won't load. Netflix, Prime and on Demand all work OK. YouTube suddenly stopped working on Saturday Morning. All I get is the loading symbol going round and round and round, etc.

Any ideas?

[gary_dexter]

Please post in the TV forum 

[japitts]

I presume, but you've not said so I'll ask... have you tried restarting the box?

Home > Help & Settings > Clear or restart

I'm also curious so I'll bite... how are you accessing YouTube via "My shows"?

Apps, search menu, all those I can understand. But "My shows"??

[brooksy79]

Is it every video on YouTube or some, dose the same unplayable video work on other devices like a smart tv/computer or phone?

[David_Bn]

Good Afternoon BriC,

Thanks for your post on our Community Forums

Do you have any updates on the accessibility of YouTube? If you're able to provide answers to the questions that have been set by other Forum members, that would be most appreiciated

Kindest regards,

David_Bn

[BriC]

1. Yes, I had restarted the V6 box several times.

2. I access YouTube via My shows as there is a link at the bottom of the recorded shows list.

3. YouTube works on everything else

4 The problem resolved itself after about a week. It's now all good.

Thank you for your responses, it is appreciated. I apologise for the delay with my replies, work gets in the way sometimes. 

Cheers

BriC

[David_Bn]

Thanks for the update BriC,

Pleased to see YouTube is now back to working as expected

Do feel free to come back to our Community Forums if you have any further issues with your services

Kindest regards,

David_Bn