I'm so sick of issues with Virgin. If this isn't solved I'm leaving. I've so had enough. It's bad enough that my speed is always that of a snail.
My YouTube does not load. All I get is the loading circle forever!! I have a fairly new V6 box. All other apps & streaming services etc work Fine. Ive checked all connections, Fine. I've gone through the online equipment tests, Fine. I've checked the network service tests, Fine.
NOW WHAT ?????
I'm so sick of one person asking me if I've done some test, then my question gets listed as Answered and Satisfied. I'm far from satisfied.
Let me tell you something I am not employed by Virgin Media. I'm just a user, and problems really get to me too, but here is how I learnt to respect Virgin Media technicians. there is no problem so great in technology that it cannot be solved. I have worked in the computer industry for many decades, since I was a 17 year old kid in 1977. My expertise is in computer systems, networks, and problem solving. I have NEVER known a single solitary VM employee to be unknowledgeable and I would know if they were. Seriously, all you have to do to get your problems solved is remain calm, explain the situation in logical order, to the people you deal with, and with some details about what you have tried and what the faults appear to be. When the engineer turns up, explain the history of the problems tell them that you are getting frustrated with the problems, but do this calmly and nicely. I have only ever found VM employees that are willing to go the extra mile, if you just remain calm and help them understand the big picture, as well as the details. I have been with VM since when they were NTL. I love VM cable broadband and its engineers Even when the system is down I know they will make it work. They are good at what they do if you are good at explaining the problem
With everything else in life, I'm a calm, considerate, caring person, but when there is no way whatsoever to get in touch with a company, they have genuinely ripped me off several times, over the last 5 years, you've had non stop problems with their service and they never explain anything properly, you get to a point where they deserve as much respect as they have shown you.
And I'd thank you to keep your unhelpful, waste of my time pointless and condescending comments to yourself.
Let me tell you something else. Last year they charged me wrong on my bill. There was no way to get in touch except the chat service. And this is how it went daily.
A VM agent would say how can I help you and please give me your account details etc. I would then give my account details and explain the overcharge. I would hear nothing back all day. The following morning they would reply to the previous days message with Hello. I am ..... please confirm your acc number etc and how can I help you. I would then reply with the same thing as previous day. Then norhing again. This went on for over 3 months. I screenshotted every single day to prove the ludicrous ness of this ongoing conversation. Eventually I gave up. I had mo choice but to pay the over charge or I would be cut off.if they leave you with no other way of communication, as a consumer, you have no choice but to suck it up.
I now give VM as much respect as they have always given me.
So Why don't you mind your own business when you have zero background information of the situation and go curtain twitch and lecture elsewhere.