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Hellfish
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Wrong tv channels

I installed my new V6 box yesterday expecting to have the Mixit tv package with no changes with personal picks. However, I have channels such as Comedy Central HD and +1 but do not have access to basic free to view channels like bbc2, Channel 5, ITV 2-4 and Be. There are no outages in my area. (I have tried turning it off and on again!)

Has anyone experienced this before, is there any solution or do I need to call virgin media directly to solve this issue? 

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Roger_Gooner
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Message 2 of 9
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Re: Wrong tv channels

Try a reset. Also have you connected the V6 to the hub with an Ethernet cable?

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Hellfish
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Message 3 of 9
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Re: Wrong tv channels

Yes it is all connected, I have reset the hub and no luck other than losing more channels! I have reset the box via the settings and turning it off and on with the switch at the back. I now only have BBC, ITV1, channel 4 and Channel 5. All other channels are greyed out and say channel not subscribed. 

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KeithLeonard
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Message 4 of 9
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Re: Wrong tv channels

Did you phone in to activate your box?

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Hellfish
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Re: Wrong tv channels

There was no instructions to phone in to activate a box? 

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KeithLeonard
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Re: Wrong tv channels

There should have been instructions with your your box to say it needs activating.

You need to phone in and have your box's Serial Details handy or you can wait for a Moderator to answer your query which may be several days.

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KeithLeonard
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Message 7 of 9
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Re: Wrong tv channels

The phone number you need to ring to activate your box is 0800 9539500 

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Roger_Gooner
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Message 8 of 9
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Re: Wrong tv channels

Yes, the box isn't activated so you are only getting the handful of FTA channels (which are not encrypted).

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Hellfish
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Re: Wrong tv channels

I sorted this issue via the online chat feature with technical services. 

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