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Mark96
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Wrong box deactivated

I had problems Thursday with my TV V6 box that was deactivated in error when I removed a 2d box from my account. After a conversation Friday I was told this was unable to be resolved and a new box would be ordered. A little later I received a call from the faults team who were able to solve as all it required was to reverse the signals. I specifically explained that on the earlier call a new box was ordered and that obviously now it wasn't needed and was assured this would be cancelled. On arriving home yesterday I had a missed parcel from yodel from virgin !! I don't seem to be able to speak to anyone regarding this & there is no obvious option to select for this issue. Any idea of best way forward ?

Thanks Mark.

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ozsat
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Re: Wrong box deactivated

Refuse to accept the delivery and it will be returned to VM - but get a receipt from the courier.

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VIVID 600 (690/44mb) in Area 31
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