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Spidie35
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Why is The sound on BT sport ultimate scrambled?

  • I have just had a TV package upgrade and have found that On channel 531 -BT sport ultimate - the sound is all scrambled. Also had this problem when I had a free trial of Amazon Prime. I see from a post from last year that it might be a DVB SNR issue - what ever that is. How do I get this fixed?
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japitts
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Re: Why is The sound on BT sport ultimate scrambled?

Sound on Ch531 is fine for me, although admittedly there's no live programme at the moment - this may or may not make a difference.

Is this the only channel affected?

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Spidie35
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Re: Why is The sound on BT sport ultimate scrambled?

Thanks for trying to help but I have since found the answer.
Did a google search which took me to an old post from a year ago in virgin media community about the same issue. It’s to do with the audio settings on the V6 box. 

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japitts
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Re: Why is The sound on BT sport ultimate scrambled?

For the benefit of others who might find this thread and be seeking help, would you mind linking to the post you found?

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Spidie35
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Re: Why is The sound on BT sport ultimate scrambled?

OK I’m going to show how untechnical I am cos don’t know how to link to the post. What I can do is tell you that Graham_A replied to HTT2324 on 23-5-20 that you need to go to Help and settings - settings - audio - Dolby digital and select Dolby digital to PCM.

All sorted.

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Re: Why is The sound on BT sport ultimate scrambled?

Thanks. Thread is https://community.virginmedia.com/t5/Virgin-TV-V6/BT-Sport-Ultimate-sound-is-distorted-broken/m-p/42... 

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