• 256
  • 2
  • 23
Message 1 of 2
Flag for a moderator

Why does the V6 keep rebooting


My V6 must have rebooted over 6 times this week. It's just happened for the second time today.

If I try to change series link options , open an app or any random  option it decides to freeze and restart.

Why does it keep doing that?


0 Kudos
  • 15.81K
  • 2.1K
  • 4.97K
Very Insightful Person
Very Insightful Person
Message 2 of 2
Flag for a moderator

Re: Why does the V6 keep rebooting

Hi @Loosecanons 

Any box that keeps rebooting needs swapping out for a replacement box.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and arrange this for you.

Or wait a day or two and a member of the Forum Team should pick this up and arrange this for you.


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Love, love and love, forever - Pele