Why can I not watch video on demand of a night? Works occasionally during the day day but error codes of a night tried all the resets and setting changes doesn't work
The Internet is constantly kicking my whole family off of devices and using 4g or just refusing to connect laptops not good when home schooling and working from home if I could leave I would its shocking! Only been a customer since December first 3 weeks was fine?
No matter how many times you check the status is great but service poor reseting boxes is a waste of time too!
These errors can happen if the V6 box is connected to a 4K TV, but the HDMI port on the TV does not support HDCP 2.2. Early 4K TVs often only support HDCP 2.2 on one HDMI port: • LG or Philips TVs: Use HDMI1 • Samsung TVs: The port is usually labelled “MHL”.
For other makes, please see the TV’s manual. Sometimes HDCP 2.2 has to be enabled in the TV’s menus. If there is an HDMI-connected amplifier or soundbar, this also must support HDCP 2.2. If no HDCP 2.2 port is available, you can also work around the problem by setting the V6’s Video Output Format setting to 1080p in HOME>SETTINGS>VIDEO. However, this will prevent a 4K picture ever being displayed
From the sounds of it, you have a couple of separate issues. The "WiFi" question is probably best posted in the WiFi board here , but as general advice - Virgin supply you with a broadband connection, and the (free, basic) router converts that into WiFi.
Which makes the obvious question... is it your WiFi that's the issue (which could have all manner of causes completely outside VM's control), or the broadband?.... Post in the broadband section and the regulars will help. Just helps keep any subsequent discussion a little easier to track!
The TV... Error 603 is often associated with HDCP issues - this is High Definition Copy Protection and is often caused by older TVs that aren't fully compliant with the latest standards.
Are you watching on a 4K UHD TV?
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