Sorry you feel that way and I appreciate the frustration.
We'll be happy to look into this further for you and we can do this via online chat.
Feel free to drop us a message.
Thank you for your patience.
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
Every time try the online chat saying busy or out of hours when it isnt.
Thanks for your response. Sorry to hear about what's happening to your V6 box. Our web chat team is open from 8am to 4pm, Monday-Friday to check your box and if a replacement is needed.
You can also try our to drop a text message on 07533051809 and they assist your further.
Keep us posted to assist you further.