Yes I tried everything I read online here, the troubleshooting guide isn't much use if the whole v6 box is frozen up, you have to turn it off and on again, doing the + and standby button thing helped to a point but the box always quickly reverted to dead, looping around starting up or just a frozen screen with the remote doing nothing. The 'engineer' has been today and his only option was to replace the box so I've lost everything I had saved to watch later - defeats the point of a box really doesn't it. If (when) I need a further replacement v6 box I'll be ending my contract as it's not doing its job. As the engineer said, there is too much packed into this tiny box and the hard drive isn't as reliable as it ought to be - 4 months old is pathetic. 3 times last night what I presume to be a software download ran to my box [flashing down arrow and 3 dots] and it was running fine this morning until I was showing the Virgin Man how everything seemed fine but then it all went black, it did restart when powered off but it was proving totally unreliable. Let's see how long box 2 lasts.
same problem here tried to report it and got told to go away and wait a day or 2 . I tried calling them again today and get a message saying there is a falt then cuts out . I cant even get through to talk to someone
sky maybe not as good but they atleast answer the phone
Hi, sorry to hear about connection issues you've been experiencing . Are there any related area faults displayed on our service status page? Check this link:virg.in/service and let us know if it helps.^ JPF