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daveirich
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Whining/Loud Pitch on new V6 TV Box

Hi there,

We've recently joined Virgin Media a week ago.  The TV box emits an intermittent high pitched sound, it sounds like coming from the hard drive.  I can hear the HDD fan and the box otherwise works normally.  I've reset the box and no change. I've tried mounting the box on different surfaces in case there is a vibration.  It happens when the box is cold, heavy use, etc.  I can send a video to demonstrate.  Can this be fixed? If not, can I have a replacement? Cheers, Dave

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David_Bn
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Re: Whining/Loud Pitch on new V6 TV Box

Good Afternoon daveirich,

 

Thanks for your post on our Community Forums and a very warm welcome to you.

 

Sorry to hear of your set top box issues. Is this issue still on going or have this now been resolved?

 

Can you please do the routine checks for me and make sure that all connections are finger tight.

 

Can you also try a different USB cable on running from the box and into the TV to see if this can have the desired effect?

 

Kindest regards,

 

David_Bn

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LittleMick73
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Re: Whining/Loud Pitch on new V6 TV Box

Hi I think what David_Bn means is an HDMI cable. Regards Micky
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David_Bn
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Re: Whining/Loud Pitch on new V6 TV Box

Yes, thanks for clarifying @LittleMick73

 

This mornings coffee has not had the desired effect 😛

 

David_Bn 

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