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Storm1974
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Welcome Screen

  • Hi, yet again another box has stopped working. Arrow pointing down on the tv and a Welcome page with multiple languages. Won't reboot, restart & all connections checked. This is the 3rd box now  😞
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japitts
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Re: Welcome Screen

The quickest way to report boxes that won't bootup or have failed software updates, is to call in. 150 (from a VM phone) or 0345 4541111 (from any other phone). A staff reply on here is likely to take an extra day or so.

When you say "this is the third box", when was this one installed? And if it was a fault replacement, was it done by a tech visit?

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Storm1974
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Re: Welcome Screen

Hi, 

This is the 3rd tech installed box that has failed within 12 months now 😞

I'll give them a call, thank you 🙂

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Hayley_S
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Re: Welcome Screen

Hello @Storm1974.

 

Welcome back to the community page, thank you for posting on here.

 

I am sorry to see that the appointments you have had did not fix the issue at hand.

 

Can you please tell me if you managed to call someone or if you are still seeking help?

 

Look forward to your response.

Hayley
Forum Team



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Storm1974
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Re: Welcome Screen

Hi, we have sorted the issue with Virgin. Thank you so much 🙂

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Hayley_S
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Re: Welcome Screen

Thank you for updating us @Storm1974.

 

I am glad that it has been sorted 🙂

 

I hope you have a lovely weekend.

 

If you ever need us please do make a post and we will do our best to help.

Hayley
Forum Team



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