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We have a Mix tv package but we are unable to access most of the channels as they just pixilate.

We have tried rebooting but it hasn't solved the problem. We are new to Virgin media but have found we are unable to contact anyone for any help with lots of issues we have had with our package. 

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Re: We have a Mix tv package but we are unable to access most of the channels as they just pixilate.

Hi normally that would indicate a signal level issue, phone go down the TV faults route they can check the levels whilst you are on the phone, and arrange for an engineer to come and adjust your levels between your box and the street cabinet. Regards Micky
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