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Marcusblair42
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Was persuaded to upgrade to sky sports - haven’t appeared on my V6

Was phoned yesterday and asked to spend more money on sky sports and faster broadband - reasonable additional price so I did 

sky sports appeared on my devices via sky sports app but not on my V6 

despite turning it off and on for 5 seconds a couple of times 

please help as I can’t get through to VM

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newapollo
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Re: Was persuaded to upgrade to sky sports - haven’t appeared on my V6

Hi Marcusblair42,

You could try the following:-

Using your remote control

 Help & Settings > Help > Virgin T> go up to the top of the screen then TV Care and press OK >  Missing Channels? > Refresh my channels list

Dave

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japitts
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Re: Was persuaded to upgrade to sky sports - haven’t appeared on my V6

If @newapollo suggestion doesn't resolve this, the next question would be whether you've had any email confirmations from Virgin, of the channels being added.

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NPP
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Re: Was persuaded to upgrade to sky sports - haven’t appeared on my V6

Make sure you aren't trying to watch the HD channels if you only subscribed to the SD package

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