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W02 on cbeebies and cbbc


We have been getting W02 on cbeebies and cbbc for a week or so. All connections fine, other channels fine. Help please!! 

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Re: W02 on cbeebies and cbbc

Hi Ayedigaroff,

Those 2 channels are broadcast by VM on the same frequencies as BBC4 HD, TJC HD, Sky Arts HD, Sky Sports Mix HD, Sky Sports Arena HD and Sky Sports Golf HD. If you have any of those channels in your package and they are affected the same then it looks like a signal fault.

If you've checked all your connections are solid and rebooted your box then you will need to contact the Faults Team.

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.


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