Have you tried signing into Service status at the top of this page and run a test against the TV box? By doing this VM should be able to send a signal to your box and try to repair it.
Unfortunately iIf that doesn't work then you need to contact the Faults team.
You could try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
You can also call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call at 8am to avoid call queues
When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Thank you for your reply. I've tried everything other than text message to faults as you suggested. The fault line says no faults in my area, test procedure also came back with no issues, yet this is a regular occurrence, my tivo box in my other room works fine but in my main living room no good.
Thank you Japitts for your reply, changing the box over was one option I planned to try, however why is it I can watch Sky news and Sports channels yet can't watch movies or bbc 1, ITV, etc. Virgin utter shambles!
Thank you for your support, much appreciated. Update, disconnected all the white virgin cables to the tivo box, tightened all the cable connectors to make sure of good connection, reconnected the cables and now have clear picture on those suspect channels! So let's see how things go? On a side note, I still have concerns about the customer service at Virgin, not able to make contact over the phone, is very poor! I understand the Covid-19 situation and some offices closed, but Virgin seem to have taken this to the extreme