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Gramey1981
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W02 error msg

I have been trying to contact Virgin media for the past 2 days with no joy, I have a W02 message and have lost most of my HD channels is anybody on here able to book me an engineer visit. I have tried all the home tips for getting it fixed but nothing has worked. 

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newapollo
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Re: W02 error msg

Hi Gramey1981,

If you've checked all the wiring, especially the white coaxial is all snug and tight and rebooting doesn't help, have you tried running the online fault tests?

Sign into Service status at the top of this page (check to see if an local issues are listed) and run a test against the TV box. By doing this VM should be able to send a signal to your box and try to repair it. If that doesn't work then you need to contact the Faults team. 

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Gramey1981
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Re: W02 error msg

Thanks for getting back to me I have tried all that but I eventually got somebody on the phone and have an engineer coming out tomorrow, thanks tho 

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newapollo
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Re: W02 error msg

Hi Gramey1981, 

Thanks for the update. Hope they sort it all out for you. 

Stay safe and take care. 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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